ATLANTA, GA – After a chaotic weekend, one airline CEO issued a new apology directed at the passengers of one weekend flight. In the missive, the CEO expressed regret that the flight actually left on time, no luggage was lost, and that overall service was pretty good.
After warning weekend travelers to expect significant amounts of chaos and tumult during the busy 4th of July weekend, the CEO of Delta Airlines, Ed Bastien found himself on his heels after one flight actually left on time and encountered no real issues.
Travelers from Atlanta-bound flight from Minneapolis had arrived over 3 hours early to the airport, and were a bit testy when the flight actually boarded on time and took off right on schedule.
“Yeah, I was pretty fricking pissed off man,” said one irate passenger. “They told us to expect delays. They just straight up lied! The flight attendants were even in a good mood. Pfff…”
The coup de grace, however, for most passengers, was after landing, not a single bag was lost, and, in fact, the bags arrived in a pretty quick fashion for those standing in the baggage claim area.
“It’s total BS,” said another fuming passenger. “I had already crafted several nasty social media posts, taggging major travel bloggers, but no. Nothing happened. Ridiculuous.”
In Bastien’s missive, he expressed regret over the incident, noting that “we clearly have to do better.” The apologetic CEO also highlighted the fact that while this flight didn’t have any issues, over 79% of Delta’s other flights did, including “1,209 lost bags, and a cumulative total of 783 hours of delayed time, along with 481 canceled flights.”
That did it, Lee.
You need to apologize for the apologies by the chief executive officers of those airlines who are apologizing for apologizing for their apologies.
I apologize for any inconvenience my apology causes in advance.
And we apologize for not already doing so. It was a miss on our part. We are seeking treatment and hope to be better in the future.